Service Commitment

We have been committing to improve our services content, service quality, and set up our great service brand in the principle of “Integrity, Customer-oriented”. The enterprise culture of “Practical, Aggressive, Solidarity, and Endeavors” has been pervaded into every section of our services. We will do our best and dedicate to providing high quality services listed below to our customer home and abroad:

  • Inquiry:  Reply within 1 working hour;
  • Booking:  Confirm within 2 working hours;
  • Cargo handling, Customs clearance:  Designate special persons to take charge of the whole procedure.
  • Issue Bill of Lading:  Issue within 1 day after sailing.
  • Cargo tracking:  Replay within 1 day.
  • Consulting:  Provide free consulting services for L/C items, Customs clearance, Commodity inspection, Insurance and Shipping information.

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